About Us

Prestige Healthcare Associates Mission is to make a positive difference to the lives of people by promoting choice, independence, creative industry leader and provide premium quality care services through effective management and through our dedicated professional team.

Understands and supports the principle of fairness and human rights in all aspects of Services delivery. it will ensure that service are provided in an environment free from Discrimination, financial, sexual, physical and emotional abuse, neglect or exploitation.

provide easily understood and accessible information to all clients at service commencement about what the organisation does.
How clients can contact the organisation, client’s rights, the service standards clients can expect and opportunity to provide feedback or make a compliant.
Ensure clients have access to a fair and transparent system for making complaints and for reporting and breach of their rights.
Support clients to exercise choice and participate in service delivery and direction.
Involve clients in the development of policies and procedures that impact on their service.

• We are committed to continues improvement, to benefit both Clients and staff
• We treat all people with respect and dignity
• We will recognise peoples right to self determination
• We will build on strengths and empower people to achieve their goals.

Prestige Health Care associates respects and fully commits to upholding the rights of all people, including those with disabilities. Prestige Health Care Associates is also committed to ensuring you are aware of your rights and responsibilities and are supported to exercise them.

Prestige Health Care associates is required to comply with Victoria and national disability legislation. We are also guided by the United Nations Convention on the Rights of Persons with Disabilities, which states that people with disability should enjoy the same human rights and fundamental freedoms as any other person.

What you can expect from us
As part of our service to you, we will:

• Inform you of and uphold your rights and responsibilities;
• Treat you with courtesy, dignity and respect;
• Treat you fairly and without discrimination;
• Give you information about our services and associated costs, as well as other service options, within and outside Prestige Health Care;
• Involve you in decisions about your service, as well as our programs and policies, and support you to make informed choices;
• Provide services that take into account your lifestyle, cultural, linguistic and religious background and preferences;
• Protect your personal information and only use it for the right reasons;
• Support you to provide us with feedback on our service, including complaints;
• Promptly address enquiries and complaints about the care you are receiving;
• Support you to connect with other services, including advocates, interpreters and translators, if needed;
• Support you to have a person to speak on your behalf for any purpose; and Provide safe and appropriate services that are culturally relevant and that support your ongoing needs and goals.
  
  How you can help us
  As our client we ask that you:
• Provide us with information that will help us best support you;
• Tell us if things change or you cannot keep an appointment or commitment;
• Act respectfully and safely towards other people using the service, and towards our staff and volunteers;
• Provide us with feedback about our service and how we can work better;
• Promptly pay the agreed fees associated with your services; and
• Tell us as early as possible if our services are not required.