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Compliments
Compliment can be useful information for us to improve our services, and so we encourage you to let us know if you can see ways for us to improve every effort will be made to negotiate services in ways, which meet your needs and preferences. If, however, any person has a compliant concerning a staff member or the services provided, they have the right to have this matter aired and resolved promptly.
Advocacy
if you would like someone to support you, or represent you when communicating with any section of your care, please bring along an advocate.
An advocate is someone who will speak on your behalf, or simply support you through a process about which you are uncertain.
Advocates Can
- Support you to speak on your behalf
- Represent you when communication with the service
- Represent you or assist you with compliant you may ask a relative or friend to assist you as an advocate however you may prefer to go to a professional organisation to do this. An organisation that has been developed for this specific purpose is disability care rights service further info can be found at www.disabilityadvocacyvic.org.au/
Client information
Compliant and advocacy
all complaints will be handled in a private confidential manner.
what to do if you have a compliant:s
- The first step is to raise the matter with the person concerned.
- Very often it is possible to resolve a conflict situation by mutual discussion.
- This should be done as soon as possible to reduce the possibility of escalation.
- If you are not satisfied with the outcome or you are not able to raise the matter with the person concerned, you can arrange to discuss the compliant with the service delivery manager - Prestige healthcare Associates services.
